Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Phone number
• Email address
• Billing information
• Credit card details (processed securely through third-party providers)
• Government-issued photo identification (required at check-in)

Booking Information

• Check-in and check-out dates
• Room preferences
• Special requests

Technical Information

• IP address
• Browser type
• Device information
• Website usage data via cookies

2. How We Use Your Information

We use your information to:

• Process reservations and payments
• Confirm bookings and respond to inquiries
• Provide customer service
• Comply with legal and regulatory requirements
• Improve our website and guest experience

We do not sell or rent your personal information to third parties.

3. Payment Security

All credit card transactions are processed securely through trusted third-party payment providers. Urbana Inn & Suites does not store full credit card details on our servers.

Guests must present a valid photo ID and credit card at check-in.

4. Cookies & Website Tracking

Our website may use cookies to improve functionality and enhance user experience. You may disable cookies in your browser settings, though some features of the website may not function properly.

5. Sharing of Information

We may share your information only when necessary:

• With payment processors
• With booking platforms (if you reserve through third parties)
• When required by law

6. Data Protection

We take reasonable administrative and technical measures to protect your information. However, no online system can guarantee 100% security.

7. Your Rights

You may request access to or correction of your personal information by contacting us directly at:

• Email: jessicam@urbanainn.com
• Phone: 319-443-8888